Help centre

Short answers to the questions people really ask us. Can't find yours? Write to support@civicap.app — a reply within 24 hours.

• How the training works

  Questions in the real exam format, sourced explanations and a revision plan.

• Choosing your language level (A2 / B1 / B2)

  Every explanation comes in three levels of French.

• The garantie réussite (pass guarantee)

  Do the work, fail the exam, get refunded.

• How refunds work

  The two-click form, the timelines, what to know.

• Studying in your language

  Translated explanations; questions always in French.

• Using the app offline

  Your revision keeps working without a connection.

• Payment methods

  Card, Apple Pay and Google Pay. One time only.

• Your personal data

  Minimal data, cookie-free analytics, your GDPR rights.

• Contacting support

  Write to us — a reply within 24 hours.

• The format of the real exam

  40 questions, 45 minutes, a 32-correct-answer threshold.